Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.
Estimated Delivery Times
- 🇺🇸 United States: 7–14 business days
- 🇬🇧 United Kingdom / 🇪🇺 Europe: 10–18 business days
- 🇿🇦 South Africa: 10–21 business days
- Rest of World: 10–21 business days
Shipping Costs Shipping rates are calculated at checkout based on your location and order weight.
Duties & Taxes International orders may be subject to import duties and taxes upon arrival. These charges are the buyer's responsibility and are not included in the product price or shipping cost.
Tracking Once your order ships, you will receive a confirmation email with a tracking number.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at alterislux.co@gmail.com and we will investigate with the carrier.