Shipping & Returns Policy

📦 Shipping

We ship worldwide and are committed to getting your order to you as quickly as possible.

Processing time: 1–3 business days after your order is placed
Standard shipping: 7–15 business days
Express shipping: 3–7 business days (where available)
Free shipping may be available on qualifying orders — check current promotions at checkout

Once your order has shipped, you will receive a tracking number via email so you can follow your parcel every step of the way.

🔄 Returns & Exchanges

Your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

Return window: 30 days from the date of delivery
Items must be unworn, unwashed, and in original packaging with tags attached
To initiate a return, contact us at alterislux.co@gmail.com with your order number and reason for return
Exchanges are subject to stock availability

⚠️ Non-Returnable Items

Items that have been worn, washed, or damaged after delivery
Items returned after the 30-day window
Sale or clearance items (unless faulty)

💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–10 business days back to your original payment method.